Shipping policy

SHIPPING POLICY

Thank you for shopping with Elevation Collective!

Every item we offer is made to order. This allows us to create high-quality products while reducing waste and ensuring each order is produced specifically for you.

Processing Time

Orders are typically processed within 2–5 business days before they are shipped.
Processing times may be longer during holidays, promotions, or periods of unusually high order volume.

Shipping Times

After your order has been produced, estimated shipping times are:

United States: 2-5 business days
Canada: 5–15 business days
International: 10–30 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on your order, shipping destination, and the shipping method selected.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking information to update after your package has been shipped.

Multiple Packages

Some orders may arrive in separate packages. Since our products are printed and fulfilled by different production partners, items ordered together may be produced at different facilities and shipped separately. You will receive tracking information for each shipment.

Incorrect Shipping Address

Please verify that your shipping address is correct before placing your order. If an incorrect address is provided, additional shipping charges may apply if the package needs to be reshipped.

Delayed or Lost Shipments

While we strive to ensure timely delivery, Elevation Collective is not responsible for delays caused by:

Weather or natural disasters
Carrier delays
Customs processing
High shipping volumes during holidays
Other circumstances beyond our control

If your package appears to be lost or significantly delayed, please contact us and we will work with the shipping carrier to help resolve the issue. Send email to elevationcollectivewv@gmail.com

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible. Send emails to elevationcollectivewv@gmail.com